Reception is the bottleneck
Every call, regardless of topic, is forwarded to reception first, then routed again to find the right department.
AI voice agent for print & MPS dealers
Turn every call into value.
Sadie answers your phone line day and night, understands what the caller needs, and either resolves the request or routes it — with the details already captured. Built for dealers running Managed Print Services and print service contracts.
Part of the MPS Monitor family
MPS Monitor watches the fleet. Sadie answers the calls that fleet generates.
For twenty years MPS Monitor has given dealers visibility over every device they manage: consumables, counters, alerts, service history. Sadie is the next step. It takes the phone line — the one channel that never got automated — and turns it into structured, traceable, measurable work.
Sadie completes MPS Monitor without replacing anything you use today. No new hardware, no new numbers, no PBX migration.
- The call arrives on your existing line, with no new hardware and no new numbers.
- Sadie recognises who is calling and what kind of request it is.
- It resolves the request directly, or transfers it to the right department within the hours you defined.
- Everything is recorded and tracked, so nothing is lost after hours.
The problem
The cost of a missed call
Every call that goes unanswered, or gets forwarded three times before landing on the right desk, is time your team loses and trust your customer loses a little of.
Closed after hours
Toner requests, service tickets and invoice questions that arrive after 6pm simply wait until the next business day.
Specialists interrupted
Technicians and accounting staff stop their work to take calls a receptionist could have pre-qualified.
No visibility on calls
Without recordings or handling time data, you cannot see where call volume is actually going, or where it is improving.
What Sadie does
A voice agent that works on your phone line, not one more system to learn
Sadie is configured around your business: your opening hours, your departments, your vendor contracts and your PBX. It answers on its own, with no receptionist in the loop, and transfers a call only when a person is genuinely needed.
Answers every call, 24/7
No queue, no voicemail, no “please call back during office hours”. Sadie picks up on the first ring, at 3am and in August too.
Identifies caller and request
Company, printer, consumable, active vendor contract. Sadie asks the right questions and checks the answers against your configuration.
Resolves or transfers, intelligently
Straightforward requests are closed on the call. The rest are warm-transferred to the right department, inside the hours you set.
Captures requests after hours
Outside opening hours Sadie collects the full request and forwards it by email to the department, ready for the next morning.
Sends SMS and emails automatically
Order status, vendor details, ticket confirmations. The caller gets it in writing while still on the phone.
Records and measures everything
Recordings, transcripts, handling time per department, minutes saved. You finally see what the phone line actually costs you.
Six use cases, live today
Where Sadie already replaces the phone chain
For each use case you can compare how the call is handled today against how Sadie handles it.
General information
TodayOld PBX, limited information, every call forwarded to reception.
SadieAnswers 24/7 with no forwarding needed, FAQs update instantly.
Administration
TodayInvoice and VAT requests interrupt accounting, and nothing after hours.
SadieConfigured answers for invoices and VAT, requests captured after hours too.
Printer service
TodayEvery service call interrupts the technical team directly.
SadiePre-diagnosis first, technicians are only pulled in when truly needed.
Toner & meter readings
TodayThe consumables team stops work to identify the customer and printer.
SadieCustomer, printer and consumable verified automatically, after hours too.
Vendor assistance
TodayManual lookup of vendor contracts, with a real risk of routing errors.
SadieVendor contract checked automatically, request routed instantly.
IT products
TodayAlways forwarded to the vendor, no visibility on order status.
SadieVendor transfer when needed, live order status from CRM and by SMS.
Inside Sadie
Everything Sadie says is something you configured
Sadie is not a black box. Opening hours, transfer rules and every answer it gives live in a dashboard your team controls — and every call it handles comes back as data.
How it works
Set up around your business, refined every two weeks
1
Customized configuration
Sadie is set up around your hours, departments, vendor contracts and PBX before the first live call.
2
Continuous training
Bi-weekly meetings review real calls and refine how Sadie handles edge cases.
3
Knowledge base updates
Hours, contacts and FAQ answers stay current as your business changes, without a support ticket.
What's next
Built to keep expanding
Toner ordering for offline printers, starting from a meter reading given by phone.
Richer printer data pulled into the call, so technicians arrive better briefed.
Access filtering, so you control which customers Sadie serves.
Calendar availability, so Sadie can book a technician slot directly.
Request a demo
See how Sadie would handle your call flow
Tell us a bit about how you work and we will set up a guided walkthrough around the use cases that matter most to you.
Request a demo